Night Auditor
We are seeking a Front Desk/Relief Night Auditor to become a part of our team! This position is responsible for operating the hotel's front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfactions and safety and security.
Responsibilities:
Register and assign rooms to guests
Complete and verify all audit paperwork and shift reports
Maintain room status inventory
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payment from departing guests
Keep records of occupied rooms and guests
Communicate pertinent guest information to designated departments
?Qualifications:
Previous experience in service industry is preferred but not required
Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel
Must be able to operate basic office machines, i.e. copier, fax, printer, etc.
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
We are seeking a Front Desk/Relief Night Auditor to become a part of our team! This position is responsible for operating the hotel's front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfactions and safety and security.
Responsibilities:
Register and assign rooms to guests
Complete and verify all audit paperwork and shift reports
Maintain room status inventory
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payment from departing guests
Keep records of occupied rooms and guests
Communicate pertinent guest information to designated departments
?Qualifications:
Previous experience in service industry is preferred but not required
Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel
Must be able to operate basic office machines, i.e. copier, fax, printer, etc.
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills