Spa Assistant
The Spa Assistant plays a vital role in supporting the day-to-day operations of the spa, ensuring clients receive a high-quality, relaxing experience. This position involves a combination of hands-on tasks, including room preparation, inventory management, marketing support, and client relations. The ideal candidate will be detail-oriented, organized, and possess excellent communication skills.
Key Responsibilities:
- Social Media & Marketing Support
- Assist with creating, curating, and scheduling content for the spa’s social media platforms (Instagram, Facebook, etc.).
- Respond to comments, messages, and reviews on social media channels in a timely, professional manner.
- Help organize marketing campaigns, promotions, and spa events.
- Take high-quality photos of the spa, treatments, and products for marketing purposes.
- Support in drafting and sending out newsletters, promotional emails, and blog content.
- Room Preparation and Turnover
- Prepare treatment rooms by setting up linens, equipment, and products before each appointment.
- Ensure all rooms are cleaned and sanitized between clients.
- Restock treatment rooms with necessary supplies, including towels, linens, and spa products.
- Daily Spa Tasks
- Greet and welcome clients warmly, ensuring they feel comfortable and relaxed.
- Assist in maintaining a clean and organized reception area and common spaces.
- Handle client check-ins, scheduling, and payments as needed.
- Ensure all spa equipment is well-maintained and in good working condition.
- Inventory Management
- Track, manage, and organize spa inventory, including skincare products, linens, and supplies.
- Place orders for new supplies as needed, ensuring the spa is always stocked.
- Assist in organizing product displays and retail areas to enhance the customer experience.
- Client Relations & Support
- Provide exceptional customer service by answering client questions about treatments, products, and appointments.
- Address and resolve client concerns promptly, escalating to management when necessary.
- Build relationships with clients to encourage repeat visits and product sales.
- Ensure clients receive personalized attention and support throughout their spa experience.
Qualifications & Skills:
- Strong organizational skills and attention to detail.
- Excellent communication and customer service skills.
- Proficiency with social media platforms (Instagram, Facebook) and basic understanding of marketing.
- Ability to multitask and work in a fast-paced environment.
- Previous experience in a spa, wellness, or customer service setting preferred.
- Basic knowledge of spa treatments and products is a plus, but training will be provided.
Working Conditions:
- Must be able to work flexible hours as needed.
- Ability to stand for long periods and perform light physical tasks such as lifting and moving spa supplies.