Customer Service Representative

Visit ------------ to apply Pay ranges from $12.00 -$21.00 hourly In light of the current trend towards remote work, the demand for work-from-home positions has surged, and Telecom Logistics Group has become the go-to choice for individuals seeking such opportunities. Our commitment lies in delivering exceptional companies with customer service and prospects for professional growth within our organization. What sets Telecom Logistics Group apart from other agencies is our comprehensive range of options tailored to meet the unique needs of both job seekers and employers. We empower you to take charge of your time, allowing you to prioritize what truly matters. Whether you are a stay-at-home parent, a retiree, or simply seeking an alternative to the traditional 9-5 grind, we offer the perfect opportunity for you. With the ability to create a flexible schedule and work with renowned Fortune 500 companies, all from the comfort of your own home, Telecom Logistics Group ensures a seamless and rewarding remote work experience. Put an end to the arduous and anxiety-inducing process of job searching. Take the first step towards a more streamlined and successful journey by submitting your application today. Allow us to provide you with the unwavering support and placement assistance necessary to secure the ideal position for your needs. Responsibilities -Communicate with customers via phone, email and chat -Provide knowledgeable answers to questions about product, pricing and availability -Work with internal departments to meet customer's needs -Data entry in various platforms -Understand and strive to meet or exceed contact center metrics while providing excellent customer service Qualifications -Must be at least 18 years old -Must pass a skill assessment and background check -At least 1 - 3 years' of relevant work experience -Excellent phone etiquette as well as verbal, written, and interpersonal skills -Ability to multi-task, organize, and prioritize work -Self-motivated and able to adapt and comprehend changes in business processes or procedures -Ability to navigate comfortably in a Windows based environment and work multiple screens while multi-tasking Work From Home Requirements -A computer device (preferably dual monitors) -Headset or headphones with microphone attachment -Internet: Wired connection required (no wireless). Must be able to connect equipment to a router with an Ethernet cord -A quiet work area Please be aware that the onboarding process should not be mistaken for approval. Onboarding is designed to provide you with an understanding of the position and guide you through the necessary steps. Approval is contingent upon the successful completion of your skill assessment and background check. If you meet the requirements, you will be able to proceed. However, if you do not meet the criteria, you will be prompted to have your credentials removed from the platform. It is important to note that this is a 1099 independent contractor position. Upon submitting your application at ------------, you will be directed to an orientation session that will provide you with a comprehensive overview of the position and address any inquiries you may have. Following the orientation, you will proceed with the registration process. This will involve a background check and skill assessment. Once your application is approved, you will have the opportunity to select a company to work with and undergo a training period with them. Upon certification, you will have the flexibility to choose your own schedule and begin earning. For any assistance or further inquiries, our team is available at ------------ Monday to Friday, from 8am to 8pm EST.