PRIMARY FUNCTION:                               

The Membership Services Representative is responsible for customer service and front desk operations.

REPORTS TO: Director of Administration and Special Projects

SUPERVISES: Front Desk Staff 

POSITION STATUS: Full Time

QUALIFICATIONS/SKILLS REQUIRED:

• Portuguese and English Speaking Strongly Preferred
• Two years of experience in an office setting
• First Aid and CPR certified
• Completed physical exam by your start date for camp

REGULAR SCHEDULE: Monday – Friday:  12:00 PM-8:00 PM (while school is in session). Hours as needed during Vacation and Summer Programs i.e.  7:30-3:30 / 9:30-5:30. Schedule is variable depending on the needs of the organization.

KEY ROLES (Essential Responsibilities):

General Duties

• Front Desk Operations:
  • Greet members and visitors entering the building and ensure they are following sign-in and sign out protocols. 
  • Answer phones, direct calls, and record and deliver messages as necessary.
  • Provide a high level of customer service in fast-paced environment.
  • Respond to and resolve customer inquiries, concerns, and issues directly where possible and redirect to appropriate parties as necessary.
  • Be well versed in programmatic offerings and Club schedules.
  • Provide administrative support to Administrative and Programming staff as needed.
  • Maintain Front Desk area to ensure it is professionally presented and furnished with all necessary supplies and collateral materials. 
• Coordinate Club Membership and Program Registration:
  • Provide support to customers with membership enrollment and program registration (in person and online).
  • Process Club membership enrollment forms
  • Usage of KidTrax software
  • Print membership cards
  • Ensure daily check in and check out of Club members

Other Duties

• Maintain Club bulletin boards and signage as assigned.
• Assist with execution of special events.
• Assist with programming/floor coverage as assigned.
• Take initiative to improve systems and organization.
• Ensure all Club safety policies and member policies are followed.
• Report any safety concerns or incidents immediately to Director of Administration and Special Projects,  Club Director and/or Executive Director.
• Any and all other duties assigned.