Member Service Desk

Are you able to open the club at 4:45 am as needed, close at 9pm and work weekends.  If yes I'd love to talk with you.

JOB PRIORITY: To consistently provide members and guests with friendly, efficient service. As the Member Service Desk is the information center of the club, demonstrate the ability to accurately perform all Member Service Desk procedures and to clearly explain all club activities, programs, and to properly direct inquiries.

SUPERVISOR: GM

JOB FUNCTIONS AND RESPONSIBILITIES:

Ensure proper check-in of all members; check all cards and account status messages.

• Greet all members, guests and prospective members by name when possible; respond to member feedback positively and professionally.
• Ensure proper guest check-in, fee collection, and guest registration forms are completed with signatures
• Display a friendly phone manner, answering all calls within three rings.
• Record phone messages accurately and legibly; demonstrate knowledge of phone system operation.
• Demonstrate knowledge of club activities and membership programs; with effective promotion of identified special events
• Ensure accurate taking of appointments for massage, nursery, and special events.
• Demonstrate knowledge and effective use of point-of-sale terminal/cash register.
• Efficient performance of all club transactions (including retail, cafe, guests, massage, locker rental, nursery, and special events).
• Accurate reconciliation of the Daily Transaction Summary at end of each shift.