Administrative Support

JOB DETAILS:

We are currently looking for Office Administrative Assistant and Administrative Support that will be responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction Completes daily routine tasks and responsibilities to support the Customer Service department or programs.

JOB RESPONSIBILITIES:

•    Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer.
     Assists customer with award origination and disbursement processing and identifying and resolving processing issues.
     Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data.
     Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.

MINIMUM QUALIFICATIONS:

•    High School Diploma or GED
     0-2 years of Call center experience; 0-2 years of customer service or public relations experience.
     US Citizenship Required; Ability to obtain and maintain a government clearance or investigation.

OTHER JOB SPECIFIC SKILLS:

•    Ability to successfully adapt and perform during times of high call volume.
     Ability to provide effective customer service and deal tactfully and courteously with the public.
     Strong written and verbal communication skills.
     Strong listening ability to interpret and clarify information being provided by customers.
     Strong commitment to providing quality service.
     Ability to foster a good working relationship and rapport with customers.
     Keen attention to detail and accuracy.
     Ability to work well under pressure.
     Unwavering dedication to customer satisfaction and resolving customer concerns.
     Ability to convey enthusiasm, energy and sincerity over the phone.