Reporting to the Director of Client Services. This role is an entry-level position with a career track to advance within our Client Services/Training & Support group.
Function as the driver of HeroWear’s implementation support services and develop a deep understanding of the needs of our customers
Provide virtual and in-person implementation support services to clients such as training, fit checks, workplace observations, adjustments, coaching, and troubleshooting
Visually analyze human movement, evaluate exosuit fit and performance, make targeted adjustments, provide training, and coach clients
Assist clients with testing, field studies, and targeted implementations of HeroWear exosuits
Take notes and document customer interactions, responses to and reception of HeroWear products and services, feedback, suggestions, complaints, and testimonials
Analyze data, produce reports, and summarize results
Communicate well with clients and across HeroWear departments to continuously improve the quality of current and future products and services provided to customers
Required Skills
Bilingual in Spanish
Experience in executing multi-phase projects with multiple stakeholders and participants
Organizational Skills - handling sets of data, collecting assets (such as photos and videos), etc.
Must be willing to travel up to 50% (Example: up to 2 weeks every month)
Excellent written and verbal communication skills (native or professional proficiency in English), including experience and comfort speaking in front of groups of people.
Proficient use of a computer and mobile device and knowledge of or ability to learn various applications and systems (e.g., Google Apps, Slack, HubSpot, etc.)
Preferred Skills
Previous experience in physical therapy, industrial ergonomics, orthotics, or workplace safety programs
Proficiency in hands-on work with mechanical devices