Operations manager
Job Description: Operations Manager for Mechanics
Position Overview: The Operations Manager for Mechanics is responsible for overseeing the daily operations of the service department, ensuring efficient workflow, high-quality service delivery, and optimal team performance. This role requires strong leadership skills, technical knowledge, and a focus on customer satisfaction.
Key Responsibilities:
- Team Management: Lead, train, and motivate a team of mechanics and support staff to achieve operational goals and maintain high standards of service.
- Workflow Optimization: Develop and implement efficient processes for scheduling, repairs, and maintenance to minimize downtime and maximize productivity.
- Quality Control: Ensure all services meet company standards and industry regulations, conducting regular inspections and audits.
- Customer Service: Oversee customer interactions to ensure satisfaction, addressing complaints and resolving issues promptly.
- Inventory Management: Manage parts inventory, ordering supplies as needed and ensuring availability for repairs.
- Budget Oversight: Monitor departmental budgets and expenses, implementing cost-saving measures while maintaining quality service.
- Reporting: Prepare and analyze operational reports, identifying trends and areas for improvement.
- Collaboration: Work closely with other departments, including sales and service writers, to align operations with company goals.
- Safety Compliance: Ensure a safe working environment by adhering to safety protocols and regulations.
- Training and Development: Identify training needs and opportunities for staff development to enhance skills and efficiency.
Qualifications:
- Proven experience in automotive service management or a related field.
- Strong technical knowledge of automotive systems and repair processes.
- Excellent leadership and communication skills.
- Proficient in using shop management software and diagnostic tools.
- Ability to manage multiple tasks and prioritize effectively.
- Strong problem-solving skills and attention to detail.
- Relevant certifications or degree in automotive technology or management preferred.
Working Conditions: This position typically operates in a workshop environment, requiring occasional physical activity, including lifting and moving parts. Flexibility in hours may be needed to meet operational demands.
Application: Contact ------------ text or call
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