Manager
We are seeking a charismatic and people-oriented Manager to oversee business operations at our location. The ideal candidate is organized, can manage staff effectively, and is able to develop a proficiency at using our golf simulators. Golf experience is a bonus. The Manager reports directly to the owner.
- Train, manage and schedule our staff, which is usually 1 to 3 part-time employees, which fluctuates throughout the year.
- Set guests up on the golf simulators and explain the technology to customers
- Handle customer inquiries, resolve complaints, and ensure customer satisfaction
- Operate Point of Sale (POS) system efficiently
- Work with our technology provider to address any issues with our simulators
- Cultivate meaningful relationships with customers
- Display attention to detail by actively checking in with customers throughout their booking
- During the summer (June, July, and beginning of August), manage the kids summer camps. There are 2 sessions per day that are each 3 hours long.
- Manage our leagues, including communicating with our league members, collecting fees, and facilitating the tournament.
- Take private party reservations and help with set up
- Monitor and run payroll
- Maintain a clean environment
- Ensure opening/closing procedures are followed
- Ensure necessary supplies and toiletries are replenished
- Create a fun environment for our golfers
- Promote the Halfway House brand and experience at charity golf outings/special events
- Work with our partner, Golden Boy BBQ, to ensure our customers’ needs are met
Required Qualifications:
- 2+ years of management experience
- Technology troubleshooting skills
- Experience working in hospitality, hotel or golf courses/clubs a bonus
- Experience with golf simulator systems helpful but not required
- Basic knowledge of golf helpful but not required
- On-Call, as needed, for operational concerns, support or issues
- Availability to be present in the space primarily nights and weekends
- Exemplary communication, time management and organization skills
- Upbeat energy and enthusiasm and a positive attitude
- Ability to think on your feet and manage customer expectations
- Ability to stand, walk and bend for long periods of time