Customer Service Representative

Large format print operation looking for a qualified, detail oriented customer service representative.

Responsibilities:

• Managing incoming calls and customer service inquiries
• Generating estimates that develop into sales orders
• Identifying and assessing customers’ needs to achieve satisfaction
• Updating worksheets
• Creating quality control folders for production

Customer Service Rep will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• Manage large amounts of incoming calls
• Generate sales estimates
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Constant update of production software
• Act as a liaison between departments to push projects through production

Requirements

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with Quickbooks preferred
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High attention to detail