Client Success Representative
If applying, please answer these three questions:
- Are you willing to commute to our office in Brookfield Tuesday-Thursday?
- What interests you most about this position? Why?
- Which of our core values do you relate to most? Why?
Job description
Yes, this was an application written targeting teachers. Why? Because we have had great success for applicants (which became full-time employees) who have left the education sector for... something more fulfilling. If you want to make a career change for the better, we want to talk to someone who enjoys working with people, being organized, and growing their own career.
8bitcreative is seeking an organized and detail-oriented individual for our Client Success Team Member position. This full-time role will require excellent interpersonal and time management skills as well as the ability to multi-task and problem-solve in a fast-paced environment.
As part of the Client Success Team, you will be responsible for guiding our new clients through our website design process as well as managing billing tasks, questions, and other requests from current customers. As our clients' primary point of contact, this candidate must possess excellent verbal and written communication skills and be comfortable communicating with customers over the phone, via email, and text throughout the workday.
People is What Makes Us Unique
At 8bitcreative, LLC we look for people who will show up as their whole self because we value opinions & communication, as well as people who enjoy fun and maybe even a little weirdness. So be sure to check whether you align with our company values and culture. If you can see yourself delivering a WOW experience to our partners and team members, check out the description below!
Our Core Values
- Delivering a WOW experience through service
- Embrace and drive change
- Create fun and a hint of weirdness
- Be adventurous, creative and open-minded
- Pursue growth & learning
- Build a positive team and family spirit
- Create open and honest relationships built on communication
- Be humble
- Never be afraid to ask for help
- Do it right, or don’t do it all.
Primary Duties and Responsibilities:
- Communicates with customers via phone, email, and text message. This is a heavy customer service related position
- Develops relationships with clients to ensure satisfaction and loyalty over time
- Coordinates with team members to identify daily tasks and responsibilities
- Oversees and manages client website design process
- Creates invoices for services rendered, reviews for accuracy, and sends to clients
- Serve customers and accommodate their requests quickly and efficiently
- Update client software and Google Sheets with accurate customer information
- Proofread & edit website writing
- Attend weekly team meetings to stay up to date
Qualifications:
- Proficiency in handling multiple tasks in an organized and efficient manner
- People person with the ability to collaborate effectively with a team on a daily basis
- Computer competency and familiarity with the G-Suite Programs
- Willingness to learn new software and adapt to technological changes
- Excellent verbal and written communication skills
- Provide positive, reliable customer service with a proven track record
- Must have excellent grammar and proofing skills
- Trustworthy and dependable nature with the ability to self-manage
- Able to work in front of a computer for 7-8 hours, 5 days a week
- Must be able to commute to Brookfield, Wisconsin Tuesday-Thursday
Job Type: Full-time
Pay: $43,417.00 - $52,543.00 per year
Benefits:
401(k) matching
Flexible schedule
Flexible spending account
Paid time off
Parental leave
Experience level:
- 1 year or less
Schedule:
- 8 hour shift
- Monday to Friday
Bonus opportunities
- Performance bonus
- Yearly bonus
Brookfield, WI 53045: Relocate before starting work (Required)
Work Location: Hybrid remote in Brookfield, WI 53045