As a Help Desk Analyst/Technical Support intern, you will have the opportunity to gain valuable experience in the IT field while providing essential support to our team and clients. You will be responsible for troubleshooting technical issues, providing timely and effective solutions, and assisting with system upgrades and maintenance.

**Responsibilities:**

- Provide technical support to end users via phone, email, or chat

- Troubleshoot hardware and software issues

- Document and track support tickets in our system

- Assist with system upgrades and maintenance

- Collaborate with team members to resolve complex technical issues

- Stay current on industry trends and best practices

**Requirements:**

- Currently pursuing a degree in Information Technology, Computer Science, or related field

- Strong problem-solving skills and attention to detail

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Basic knowledge of computer hardware, software, and networking

- Prior internship or work experience in IT is a plus

Please note that as an employer, Sodecia is committed to a fair and inclusive hiring process. We do not inquire about criminal backgrounds during the application process.

If you are passionate about technology and eager to learn, we encourage you to apply for the Help Desk Analyst/Technical Support intern position with Sodecia today!