Are you a highly motivated, task-oriented professional looking to grow with a dynamic small business? Do you thrive on managing multiple responsibilities and learning new skills? If so, we want to hear from you!

We are a family-owned company that manufactures pet supplies, and we’re looking for a dedicated, detail-focused Customer Support Lead to join our team. This role is perfect for someone who wants to gain hands-on experience in eCommerce operations, customer relations, and business management—all while playing a key role in our company's success.

The ideal candidate will be highly organized, self-motivated, and able to juggle multiple tasks efficiently in a fast-paced environment. They will have strong written and verbal communication skills and be comfortable working with computers, order management systems, and CRM tools. They will take pride in delivering exceptional customer service, resolving issues effectively, and ensuring a seamless customer experience. Additionally, they will be eager to learn all aspects of operations in a small eCommerce business, proactively take on new challenges, and seek a long-term opportunity where they can grow and make a meaningful impact.

If you’re dedicated, eager to learn, and ready to contribute to a growing business, we’d love to hear from you! Apply today and take the first step toward an exciting career with us.

What You’ll Do:

• Engage with customers via phone and email, answering product questions and resolving issues.
• Process orders, manage subscriptions, and handle account updates.
• Take the lead in problem-solving and ensuring a seamless customer experience.
• Assist with various eCommerce operations and administrative tasks.
• Be proactive, adaptable, and ready to take on new challenges in a fast-paced environment.

What We Offer:

• Competitive pay with paid training to set you up for success.
• Flexible hours to start, with the goal of long-term stability and growth.
• Work-life balance – Monday to Friday, 8 AM - 4 PM (No nights or weekends!).
• Comprehensive benefits package, including health insurance, paid time off, and a 401(k) matching program.

Pay: $17.00 - $19.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off