As a HelpDesk Intern, you will work closely with the HelpDesk team to support internal users with their technology needs. Your key responsibilities will include:

• Imaging desktop and laptop computers to prepare them for deployment.
• Configuring newly imaged computers with the appropriate software and security settings.
• Testing returned or old computer equipment to verify operational status and update inventory records.
• Installing new computer equipment at employees’ desks to ensure a seamless setup.
• Mailing newly configured equipment to remote users, ensuring timely delivery and setup.
• Assisting users with new computer setup, both onsite and remotely via phone support.

KNOWLEDGE/SKILL REQUIREMENTS:

• A passion for technology, IT support, and problem solving.
• Basic knowledge of computer imagine, software installation, and security configurations (training will be provided).
• Strong troubleshooting skills and attention to detail.
• The ability to communicate technical information clearly to non-technical users.
• Organizational skills to track inventory and equipment deployments.
• A proactive and hands-on approach to learning and assisting the HelpDesk team.

PREFERRED SKILLS & INTERESTS:

• Interest in travel and the travel industry.
• Quick learner with the ability to multi-task.
• Flexible with assigned tasks and adaptable to changes in a fast-paced work environment.
• Proactive and enthusiastic attitude.