Internship
Tauck
Wilton, CT, USA
9 hours ago
Internship Onsite
Apply Now
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As a HelpDesk Intern, you will work closely with the HelpDesk team to support internal users with their technology needs. Your key responsibilities will include:

  • Imaging desktop and laptop computers to prepare them for deployment.
  • Configuring newly imaged computers with the appropriate software and security settings.
  • Testing returned or old computer equipment to verify operational status and update inventory records.
  • Installing new computer equipment at employees’ desks to ensure a seamless setup.
  • Mailing newly configured equipment to remote users, ensuring timely delivery and setup.
  • Assisting users with new computer setup, both onsite and remotely via phone support.

KNOWLEDGE/SKILL REQUIREMENTS:

  • A passion for technology, IT support, and problem solving.
  • Basic knowledge of computer imagine, software installation, and security configurations (training will be provided).
  • Strong troubleshooting skills and attention to detail.
  • The ability to communicate technical information clearly to non-technical users.
  • Organizational skills to track inventory and equipment deployments.
  • A proactive and hands-on approach to learning and assisting the HelpDesk team.

PREFERRED SKILLS & INTERESTS:

  • Interest in travel and the travel industry.
  • Quick learner with the ability to multi-task.
  • Flexible with assigned tasks and adaptable to changes in a fast-paced work environment.
  • Proactive and enthusiastic attitude.