1.         BASIC FUNCTION

            Typically responsible for the daily operations of the program at a defined location.  Provides direct supervision of staff and is the primary contact for parents and the community at that location. Oversees all program activities and may interview prospective employees referred by the Program Coordinator.  Provides direct guidance to children in the program. 

2.         ESSENTIAL

• 25% - Supervision and Development of Staff - On a daily basis provides guidance and direction to assigned staff to ensure all TLC goals and program needs are met. This includes:
  • Oversee staff to ensure they adequately supervise children and implement daily plans.
  • Provide motivation and training of staff to ensure they perform all duties required. 
  • Implement disciplinary actions when staff fails to follow policies/procedures.
  • Annual evaluation of center staff to ensure they are provided with appropriate reinforcement regarding their performance. Provide frequent evaluation of new staff members during probationary period.

•  25% - Supervision Children – Ensure safety of all children enrolled in program by establishing and enforcing adequate center procedures. This includes:
  • Interact with children and use positive techniques to guide their behavior. 
  • Ensuring a controlled attendance process to account for all children at all times.
  • Establishing a structure for all programs that provides a safe and controlled environment for children with clearly defined staff responsibilities.  Ensuring that program format allows for maintenance of adequate staffing ratios at all times in each licensed area.
  • Ensuring that all licensed space is clean and safe for children. 
  • Appropriately document all center incidents and accidents.

•  20% - Program Content - Develops the activities for a specific center in line with broad direction from Program Office. This includes:
  • Complete daily plans for all program activities affording children broad range of options and ability to choose preference.
  • Solicit input from children and provide Program Office with enrichment ideas. 
• 15% - Customer Service – Interacts with Parents on a daily basis to maximize customer satisfaction with the operations and policies of the center.  Refers significant issues to Program Coordinator where local response may be inadequate to resolve problems.  Utilize tools such as parent board and monthly newsletter to keep parents informed of general center activities and upcoming events or concerns.

• 10% - Administration – Develops the activities for a specific center in line with broad direction from Program office. This includes:
  • Ensure that center meets all regulatory requirements (i.e. staff and child files, first aid and safety, etc.).
  • Communicate with TLC Office personnel to keep them aware of all center issues and problems.  Maintain effective communication with all school personnel.
  • Ensure the center has adequate supplies and food stocks to meet the needs of the children and planned program activities.

• 5% - Performs additional duties and responsibilities as assigned. 

3.         SCOPE OF RESPONSIBILITY 

• Position assumes supervisory responsibility for a specific center.

4.         SKILLS 

• Work is routine in scope, with some non-routine activities. 
• This position requires creative thinking as related to influencing customers and motivating personnel.
• Ability to exercise good judgment in times of emergency or crisis.
• Effective interpersonal and communication skills.

5.         EXPERIENCE

• State of CT School Age Head Teacher certification
• 3 college credits in Education
• Requires a minimum of 9 to 18 months of experience working with school-age children.
• Must be certified in an approved First Aid Course.
• Must be minimum of 20 years of age.