About De La Salle College:

De La Salle College is a prestigious educational institution with a strong commitment to academic excellence, student development, and community engagement. We are dedicated to fostering an environment that nurtures intellectual curiosity, critical thinking, and leadership skills in students. As part of our ongoing efforts to provide exceptional service to prospective students and their families, we are seeking a motivated and detail-oriented Live Chat & Appointment Setter to join our Admissions team. This position plays a pivotal role in guiding potential students through the admissions process and enhancing their overall experience with De La Salle College.

Position Description:

The Live Chat & Appointment Setter will serve as an essential point of contact for prospective students, their families, and other individuals seeking information about De La Salle College’s programs and services. This individual will primarily be responsible for managing incoming live chat inquiries, scheduling appointments for consultations, campus tours, and other informational sessions, and ensuring all interactions are handled with the utmost professionalism and efficiency. The ideal candidate will possess strong communication skills, exceptional customer service abilities, and a passion for helping students navigate their educational journey.

Key Responsibilities:

• Live Chat Support: Serve as the first line of contact via live chat for prospective students, parents, and other stakeholders, addressing inquiries regarding academic programs, admissions requirements, student life, and general information about the institution.
• Appointment Scheduling: Coordinate and schedule appointments for prospective students, including one-on-one consultations with admissions counselors, campus tours, virtual information sessions, and other relevant engagements.
• Customer Relationship Management: Maintain accurate and detailed records of all interactions and appointments within the institution's CRM (Customer Relationship Management) system, ensuring up-to-date information for follow-ups and tracking purposes.
• Follow-Up and Engagement: Proactively follow up with leads and prospective students to ensure they have all the information needed to make informed decisions about their educational path. Respond to any outstanding questions or concerns promptly.
• Collaboration with Admissions Team: Work closely with the Admissions team to ensure a seamless flow of communication and assist with recruitment efforts. Support the planning and execution of events aimed at engaging prospective students.
• Provide Information and Resources: Share relevant resources, brochures, program guides, and other materials with prospective students to aid in their decision-making process.
• Problem Solving & Issue Resolution: Address any issues or concerns raised by prospective students in a professional and empathetic manner, ensuring a positive and supportive experience throughout their interaction with the College.
• Other Administrative Support: Assist with administrative tasks as required, including data entry, report generation, and other duties related to the Admissions department.

Qualifications and Requirements:

• Education: A high school diploma or equivalent is required; a bachelor’s degree or enrollment in a relevant field is highly preferred.
• Experience: Prior experience in customer service, appointment scheduling, or administrative roles is desirable. Experience in higher education or a similar setting is a plus.
• Skills:
  • Strong written and verbal communication skills, with the ability to engage with a diverse range of individuals.
  • Exceptional organizational skills, with the ability to manage multiple tasks and responsibilities simultaneously.
  • Proficient in the use of live chat software, scheduling tools, and CRM systems (previous experience with CRM software is preferred).
  • Comfortable working independently and as part of a remote team, with strong self-management and time-management skills.
  • A proactive and customer-centric approach to problem-solving, with a focus on providing positive experiences for prospective students and their families.
  • Ability to work under pressure and handle high-volume inquiries efficiently.

Personal Attributes:

• A positive, friendly, and professional demeanor.
• A genuine interest in supporting students and helping them make informed decisions about their educational future.
• Strong attention to detail and a commitment to providing accurate and timely information.
• A proactive approach to learning and improving processes to enhance the student experience.

Benefits:

• Flexible Work Environment: This role offers the opportunity for remote work, providing flexibility and work-life balance.
• Competitive Compensation: A competitive salary package based on experience and qualifications.
• Professional Development: Access to training opportunities and career development resources to support personal and professional growth.
• Health & Wellness Benefits: Comprehensive health benefits package for full-time employees, including medical, dental, and vision coverage.
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