Job Responsibilities: BILINGUAL a plus! (English/Spanish) or (English/Vietnamese)

Meet customer expectations and health care needs by responding to benefit questions; processing medical equipment intake orders, resolving or referring complaints; maintaining records accurately.

· Address customer inquiries by responding to telephone or written requests.

· Resolve health care coverage questions about benefits, payments, and/or eligibility questions; code claims and process intake referrals for medical equipment.

· Verify all relevant facts of new orders and patient health care coverage to process a clean claim for medical equipment delivered.

· Facilitate customer complaint resolutions.

· Maintain customer confidence and protect operations by keeping their information confidential.

· Follow guidelines and work with other appropriate departments to assist in resolving patient accounts.

· Ensure all information regarding activity on an account is entered accurately into billing systems.

· Bring recurring issues to the attention of the team lead or the department supervisor.

· Perform other related duties as directed by supervisor.

Physical Demands:

· Requires the use of hands for writing, computer use and manipulating papers while on the phone.

· Requires constant multi-tasking.

· Constant talking and listening.

· Experience working in a fast-paced environment.

· Strive to provide best-in-class service to our patients and referral sources.

· Ability to manage multiple competing priorities without sacrificing a high level of service.

· Strong time management ability.

· Fast paced environment with various productivity requirements.

· Basic understanding of health insurance.

Job Type: part time