# Job Summary:
We're looking for a talented Customer Support Specialist to provide exceptional support to our customers via phone, email, chat, and social media. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to work in a fast-paced environment.

# Key Responsibilities:
1. Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
2. Resolve customer complaints and issues efficiently and effectively.
3. Provide accurate and detailed information about our products/services.
4. Troubleshoot and resolve technical issues.
5. Escalate complex issues to senior support specialists or other teams as needed.
6. Collaborate with internal teams (e.g., sales, marketing) to resolve customer issues.
7. Participate in training and development programs to improve knowledge and skills.
8. Maintain accurate records of customer interactions using our CRM system.
9. Identify and report trends and patterns in customer feedback.