We are seeking a friendly, proactive, and customer-oriented Online Live Chat Agent / Customer Service Representative to join our team. In this role, you will be responsible for providing real-time assistance to our customers via live chat, responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will be professional, efficient, and able to handle multiple customer inquiries simultaneously while maintaining a high level of customer satisfaction.

You will be the first point of contact for customers and play a key role in representing the company’s commitment to excellent customer service. This is a fast-paced role that requires excellent communication skills, problem-solving abilities, and attention to detail.

• Respond to Customer Inquiries: Handle inbound customer inquiries via live chat, email, or phone, addressing a wide range of questions related to products, services, account issues, and technical support.
• Provide Solutions: Troubleshoot customer issues and provide appropriate solutions, escalating complex problems to higher-level support teams when necessary.
• Process Orders and Requests: Assist customers in placing orders, updating their accounts, processing returns, or making adjustments to their service requests.
• Maintain Knowledge: Stay updated on company products, services, policies, and troubleshooting techniques to provide accurate information to customers.
• Customer Feedback: Collect and report customer feedback to the management team to improve the overall customer experience.
• Meet Targets: Maintain high-quality customer service standards, meeting response time and customer satisfaction goals.
• Documentation: Accurately document customer interactions, service issues, and resolutions in the company’s CRM system.

• Proven experience in a customer service or support role, particularly in live chat support.
• Familiarity with live chat platforms (e.g., Zendesk, Intercom, LiveChat, etc.) and CRM tools.
• Strong written communication skills with an emphasis on clarity, professionalism, and empathy.
• Ability to multitask and manage several chats or customer interactions at once while maintaining a high level of quality.
• Excellent problem-solving and troubleshooting skills.
• Ability to handle challenging customer interactions with patience and professionalism.
• Strong attention to detail and ability to work efficiently under pressure.
• Flexible and adaptable to changing customer needs and company priorities.

• High school diploma or equivalent required; bachelor’s degree in Business, Communications, or a related field is a plus.
• Previous experience in a live chat or customer service role preferred.
• Basic computer skills with proficiency in Microsoft Office Suite (Word, Excel, etc.).
• Availability to work flexible hours, including weekends and holidays (if required).

• Communication: Clear and concise communication skills, both written and verbal, to interact with customers effectively.
• Time Management: Ability to manage time and prioritize tasks to ensure timely responses to customer inquiries.
• Empathy: Understanding customer needs and delivering solutions with a compassionate approach.
• Technical Proficiency: Comfortable using live chat platforms, customer service tools, and basic software programs.
• Problem-Solving: Ability to identify issues quickly and resolve them efficiently.
• Teamwork: Ability to collaborate with colleagues and management to ensure a high-quality customer experience.

• Competitive Salary Pay, Weekly & Bi-Weekly. 
• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off (PTO): Vacation days, sick leave, and paid holidays.
• Flexible Hours: Work-from-home options and flexible scheduling (if applicable).
• Career Development: Opportunities for growth and career advancement within the company.
• Employee Discounts: Access to exclusive discounts on products/services (if applicable).