We are looking for a Customer Relations Associate to work in our corporate headquarters in Morris County, New Jersey.

Responsibilities and Duties:

• Field customer inquiries via various contact methods including but not limited to: phone, email, web platforms, chat
• Maintain orders and inventory within Microsoft Dynamics GP
• Process returns, claims, warranty issues
• Create and manage internal and external facing reporting for sales teams and clients
• Maintain client KPI’s for backorders, shipments, cancellation rates and more
• Work closely with key departments to help facilitate program success

Qualifications and Skills:

• Ability to work in a very fast paced environment and multitask
• Strong verbal and written communication skills
• Knowledge of Microsoft Suite
• Knowledge of Microsoft Dynamics GP a plus but not required
• Strong organization skills
• Previous office experience in a Customer Service, Sales Support or Account Support role is strongly desired
• Bi-Lingual (Spanish) candidates are a plus

Benefits:

• Competitive salary
• Health insurance
• 401(k) plan with an employer match
• Life insurance and long-term disability insurance
• Paid time off
• Generous employee purchase and incentive programs

Rymax (------------) understands the value of employee appreciation and customer loyalty. As the #1, full-service loyalty marketing organization, Rymax provides strategic, customized recognition programs and events to Fortune 100 and Fortune 500 corporations. Our award-winning programs are carefully designed to maximize business growth, engage employees, motivate sales teams and increase customer retention, through aspirational brand name rewards.

Come join an organization that values employee engagement and rewards achievements!

Rymax is an Equal Opportunity Employer