Position Title: Front Desk Coordinator

Location: El Segundo, CA

Reports To: CAO

Compensation:  $18/hr-$22/hr plus employer paid benefits

Job Overview:

The Front Desk Coordinator is the primary point of contact for clients, visitors, and staff. This role involves managing front desk operations, providing exceptional customer service, and performing various administrative tasks. Additionally, the position includes maintaining the kitchen area, managing dishes and cups, and ensuring a clean and organized work environment.  This role can lead to opportunities for growth.

Key Responsibilities:

• Greeting and Assisting Visitors:
  • Welcome and check in visitors, clients, and employees.
  • Direct visitors to the appropriate departments or individuals.
  • Answer inquiries and provide information about the company or services.
• Phone and Email Management:
  • Answer and direct phone calls to the appropriate departments or individuals.
  • Respond to and manage incoming emails and correspondence.
  • Take and relay messages accurately.
  • Check fax folder and distribute to the appropriate individual.
• Administrative Tasks:
  • Maintain and update appointment calendars and schedules.
  • Handle incoming and outgoing mail and packages.
  • Perform data entry and maintain accurate records.
  • Scan patient charts.
• Office Management:
  • Ensure the front desk/reception area and conference rooms are tidy and presentable.
  • Order and maintain office supplies.
  • Assist with office equipment and coordinate repairs as needed.
• Customer Service:
  • Address and resolve any customer or visitor concerns or issues.
  • Provide assistance to other staff members as required.
  • Offer support with various administrative tasks as needed.
• Kitchen Maintenance:
  • Maintain cleanliness and organization of the kitchen area.
  • Wash, dry, and put away dishes, cups, and utensils.
  • Replenish kitchen supplies such as coffee, tea, and snacks.
  • Ensure that kitchen appliances and equipment are clean and in good working condition.
• Security and Access Control:
  • Monitor and control access to the building.
  • Maintain visitor logs.

Qualifications:

• Education: High school diploma or equivalent; additional qualifications or certifications in office administration or related fields are a plus.
• Experience: Previous experience in a receptionist or customer service role is preferred.
• Skills:
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organizational and multitasking abilities.
  • Ability to maintain professionalism and handle sensitive information.
  • Basic knowledge of kitchen maintenance and cleanliness.

Working Conditions:

• This position typically involves working in an office environment.
• May require standing for extended periods and occasional lifting of light office supplies.
• Kitchen duties may include handling hot water and cleaning supplies.

Additional Requirements:

• Flexibility to work various shifts or overtime as needed.
• A positive attitude and a commitment to providing excellent customer service.
• Ability to perform physical tasks related to kitchen maintenance.