Operations Manager 
Department: Operations 
Full-Time  

Company Description: 

DMD Systems Recovery Inc. (DMD) provides IT Asset Disposition solutions adhering to the most rigorous environmental and security standards to deliver confidence to companies who value our world and their reputation. We are a certified B Corp in the Electronics and Sustainability field. We are headquartered in Tempe Arizona with a second location in Austin, Texas. 

Job Summary: 

 
The Operations Manager is part of the Processing Operations team and is responsible for leading and managing the teammates in Austin, Texas, who perform the day-to-day activities. Operationally, this includes Receiving, Sort, Data Destruction and Test, Shipping and inventory. Managerially, this includes hiring, managing, and leading the team that performs the activities. This role manages the daily work while redefining how we process assets to add competitive advantage. The outcomes, including quality and efficiency, are the results generated.  

Key Responsibilities: 

Lead all people, processes, and outcomes for a secondary processing site. 

Hire, coach, and lead a team of individuals responsible for asset processing. 

Scheduling and timecard management 

Management of our ITAD processing, including sort, test and wipe, and refurbishment. 

General warehouse management, including receiving, shipping, and inventory. 

Meet or exceed targets and SLAs for cost, accuracy, throughput, and overall quality.  

Learn, innovate, and adopt new operational methods and processes. 

Recommend and adopt tools, processes, and systems that improve our client experience. 

Identify and address problems and opportunities for the company 

Help promote a company culture that encourages top performance and high morale 

Education and Experience: 

High school diploma, GED, or equivalent 

Minimum of 3 years of computer hardware/Software 

Minimum of 5 years production operations experience 

Minimum of 3 years managing people in fast paced warehouse environment or similar experience 

Must have familiarity adhering to operational standards, e.g., ISO or others 

Reverse logistics experience preferred. 

R2, e Stewards, NAID, or other ITAD specific certification experience preferred. 

Excellent Communication Skills 

Physical Requirements: 

May include standing for long periods of time, squatting, twisting, bending, and lifting between 10-50 lbs. (or more) regularly.  

Reasonable accommodation will be made, enabling individuals with disabilities to perform essential functions. 

Employment Details: 

This full-time position reports to the Director of Operations. The role includes salary (commensurate with experience and responsibilities) and a benefits package. DMD is an equal opportunity employer. We conduct pre-employment drug screens and background checks.