Job Summary:
Shuttle Buddy is seeking a proactive and friendly Receptionist/Front Office Assistant to manage our front office operations and provide exceptional customer service. This position requires someone who is organized, detail-oriented, and enjoys interacting with customers. The successful candidate will be responsible for overseeing the office during business and non-business hours (when there are scheduled trips), ensuring the office space is tidy and well-stocked, and supporting daily administrative functions.

Key Responsibilities:

• Office Management:
• Open and close the office according to scheduled business hours.
• Maintain a tidy and organized office, including ensuring supplies (office, bathroom, and refreshment bar) are stocked and in good condition.
• Notify management when supplies need replenishment or when there are any office maintenance issues.
• Customer Service:
• Greet and assist customers who visit the office.
• Answer and direct phone calls in a professional and friendly manner.
• Book customer trips via phone, email, and in person, ensuring all necessary details are captured accurately.
• Administrative Support:
• Maintain and update bus logs, ensuring accurate records for each trip.
• Organize and file customer and trip documents in an orderly system.
• Assist with managing email and other communications.
• Marketing & Promotional Support:
• Participate in marketing and promotional events to increase company visibility.
• Help distribute flyers, attend events, and coordinate with other team members for special promotions.

Requirements:

• Previous experience in an office or receptionist role is preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Friendly, approachable demeanor with a customer-focused attitude.
• Reliable and punctual, with a strong work ethic.
• Basic knowledge of office equipment (phones, computers, printers) and software (e.g., MS Office or Google Suite).

Additional Information:

• This position may require occasional flexibility to work non-business hours, specifically when a scheduled trip is planned.

How to Apply:
Please submit your resume and a brief cover letter to ------------. We look forward to hearing from you!

Job Type: Part-time

Pay: $9.50 per hour

Expected hours: 4 – 20 per week

Schedule:

• Monday to Friday
• Overnight shift
• Weekends as needed

Experience:

Customer service: 1 year (Preferred)

Ability to Commute:

• Fayetteville, NC 28304 (Required)
• Work Location: In person