Summary/ Objective

This is a hybrid position of both a Direct Care Worker and an Office Support Employee. This position requires to be ready at all times to go out and fill a case during the scheduled hours. This employee will only go out to a visit only as needed. The essential function of this position first and foremost is to provide care for clients in a safe, secure professional environment which meets their needs. Direct Care Workers help assist with the activities of daily living as well as the overall supervision of the clients’ physical and mental well-being. 

When working in the office, the Office Support Staff executes all office functions necessary to support administrative functions including clerical duties, general office organization ensuring a customer-sensitive response to clients, staff, referral sources and others who call and/or visit the office and other duties as assigned. The Office Support Staff will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Occasionally the Office Support staff will assist with scheduling unassigned cases, scheduling fill-ins, completing follow up calls regarding the change of a Direct Care Worker and assisting clients with completion of surveys about services that they receive and any additional activities that are needed.

Essential Duties/ Responsibilities

The hours for this position will be Tuesday - Saturday or Thursday – Monday - 8:00 am - 4:30 pm. Travel Allowance provided.

Duties vary per client, and their specific needs. The following duties may be assigned in the plan of care:

• Daily routine care (feeding, grooming and bathing)
• Light shopping
• Light housekeeping
• Conversing with the client to provide assurance
• Meal preparation and clean up
• Reporting any incidents, complaints, and/or concerns to the agency immediately 
• Other responsibilities as assigned  

Office Support Staff duties include the following: 

• Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner. 
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills request by clarifying desired information; completing transactions; forwarding request.
• Notify supervisor of ongoing problems. 
• Performs other related duties assigned.

Supervisory Responsibility

This position has no supervisory responsibility. This position reports to Direct Care Worker Supervisor and partners with the Customer Service Department.

Required Education/ Experience

• High School Diploma or G.E.D equivalent required. 
• Minimum of 2 years’ experience with seniors in a home setting preferred
• English proficiency and excellent communication skills
• Ability to work independently in the field
• Ability to work with different personality types in a professional manner
• Three references required
• Proof of clear TB/PPD test taken within the last year
• Must be able to pass a background check
• CNA, HHA, and BLS/CPR certifications a plus
• Problem solving skills 
• Data Entry Skills
• Multitasking 
• Computer skills and proficiency in Microsoft Office Suite
• Excellent verbal and written communication skills
• Able to maintain confidentiality 
• Must have a reliable vehicle 
• Must have a valid driver’s license and proof of current insurance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The physical demands in this position vary per client.

Physical demands may include but are not limited to:

• Transferring of client
• Standing for long periods of time
• Lifting more than 10lbs

Some clients will require activity that can described as medium to moderately heavy. Recurrent standing, walking, bending, lifting, and reaching could be mandatory.