Intake Coordinator

Positions Available: Full-time 
Location: Hybrid | Wexford, PA

About StepOne:
StepOne empowers individuals with autism through personalized, evidence-based behavioral health services. We collaborate with families, educators, and healthcare providers to support lifelong success in clinics, homes, schools, and virtually. At StepOne, our mission is to build a more inclusive and compassionate world where people with autism can flourish.

Role Overview:
We’re looking for a detail-oriented Intake Coordinator to manage the intake process, ensuring smooth communication between clients, staff, and insurance providers.

Responsibilities:

• Handle client inquiries via phone, email, and in person
• Screen referrals for applied behavior analysis (ABA) services
• Collect necessary paperwork and assist with pre-authorizations
• Verify and update client insurance details
• Support office staff with insurance denials and audits
• Maintain organized client records and data

Qualifications:

• High School Diploma (Bachelor’s preferred or equivalent experience)
• 2+ years in client intake, preferably in ABA or healthcare
• Excellent communication and organizational skills
• Ability to multitask and adapt to changing priorities
• Strong computer skills
• Act 34 Criminal, Act 33 Child Abuse, Mandated and Permissive Reporting Training, FBI Criminal Clearances are required prior to date of hire

Compensation & Benefits:

• Pay: $18.00 - $24.00/hour
• Health, dental, and vision. Health Savings Account (HSA)
• Voluntary Insurance: Life, Short-Term Disability, Critical Illness, and Accident
• Retirement Options - 401(k)
• Paid time off and holidays
• Flexible schedule: Monday to Friday, no weekends
• Continuing education and professional development

Join us in making a difference!

Work Environment

This role is performed in an office with heavy computer work that requires the ability to communicate clearly both verbally and in writing – including frequent talking, hearing, writing, typing, reading, and significant comprehension. The employee frequently is also required to sit, stand, walk, use hands, and reach with arms/hands. Regular and consistent attendance required. Ability to work well under stress and managing workload of multiple priorities.

StepOne is an Equal Opportunity Employer and does not discriminate based on race, religion, creed, color, sex, pregnancy, age, national origin, ancestry, sexual orientation, military service or protected veteran status, citizenship, disability, gender identity, or any other status protected by applicable law.