Job Description: Operations Manager for Mechanics

Position Overview: The Operations Manager for Mechanics is responsible for overseeing the daily operations of the service department, ensuring efficient workflow, high-quality service delivery, and optimal team performance. This role requires strong leadership skills, technical knowledge, and a focus on customer satisfaction.

Key Responsibilities:

1. Team Management: Lead, train, and motivate a team of mechanics and support staff to achieve operational goals and maintain high standards of service.
2. Workflow Optimization: Develop and implement efficient processes for scheduling, repairs, and maintenance to minimize downtime and maximize productivity.
3. Quality Control: Ensure all services meet company standards and industry regulations, conducting regular inspections and audits.
4. Customer Service: Oversee customer interactions to ensure satisfaction, addressing complaints and resolving issues promptly.
5. Inventory Management: Manage parts inventory, ordering supplies as needed and ensuring availability for repairs.
6. Budget Oversight: Monitor departmental budgets and expenses, implementing cost-saving measures while maintaining quality service.
7. Reporting: Prepare and analyze operational reports, identifying trends and areas for improvement.
8. Collaboration: Work closely with other departments, including sales and service writers, to align operations with company goals.
9. Safety Compliance: Ensure a safe working environment by adhering to safety protocols and regulations.
10. Training and Development: Identify training needs and opportunities for staff development to enhance skills and efficiency.

Qualifications:

• Proven experience in automotive service management or a related field.
• Strong technical knowledge of automotive systems and repair processes.
• Excellent leadership and communication skills.
• Proficient in using shop management software and diagnostic tools.
• Ability to manage multiple tasks and prioritize effectively.
• Strong problem-solving skills and attention to detail.
• Relevant certifications or degree in automotive technology or management preferred.

Working Conditions: This position typically operates in a workshop environment, requiring occasional physical activity, including lifting and moving parts. Flexibility in hours may be needed to meet operational demands.

Application: Contact --------- text or call

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