Job Title: Full-Time Keyholder

Location: Wave, Atlantic City, NJ

Salary: $16.50/Hr.

Job Summary:

We are seeking an individual who has a passion for a visually appealing store and providing customers the WOW factor to join our team as a Store Supervisor of the new Wave retail space inside Oceans Casino in Atlantic City. 

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Our Keyholders display a “customer is priority” mindset at all times. They are responsible for generating sales by engaging customers and providing service tailored to each individual. They are expected to know and understand the product and to educate and inform customers. Keyholders also perform tasks as directed by management to keep the store clean, stocked, and presentable at all times. They adhere to Wave policies and procedures in all actions and interactions. 

Essential duties & Responsibilities:

1. Consistently treats all Wave customers and employees with respect and contributes to a positive work environment.
2. Promotes a safe working and shopping environment to facilitate employee interactions and maximize the customer shopping experience.
3. Upholds all company policies as outlined in the Employee Handbook.
4. Participates in all training opportunities.
5. Performs non-sale tasks, such as product receiving, merchandising, store cleaning, and product organization as directed by management.
6. Recognizes verbal and non-verbal customer cues, and engages customers based on those cues.
7. Connects with customers using open-ended questions to assess customer needs.
8. Makes relevant merchandise suggestions and builds store sales by introducing the customer to other complimentary items.
9. Stays current on all product knowledge and communicates features and benefits to customers to influence buying decisions 
10. Assists customers in finding substitutions for out-of-stock items, or assists in special ordering those items.
11. Partner with staff members to ensure the customer experience is consistent throughout their visit.
12. Responsible for opening and closing the store when needed. 

Requirements and Qualifications:

• Must have at least 3 years of sales experience
• Great customer service skills 
• Knowledge of the latest Microsoft Office Suite (Excel, Word, Outlook, etc.)
• Able to work independently
• Must have reliable transportation and be able to stick to the submitted availability
• Must be able to stand for prolonged period of time 
• Must be able to open/close the store
• Ability to work flexible hours, including weekends and holidays

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Residency Requirements:

• For remote roles, must be located in one of the 50 states of the United States or Washington DC
• Sponsorship is not available

Core Values:

• Accountability
• Delivering excellence
• Integrity
• Attention to detail
• Follow up and follow through
• Client centric service

Benefits for Full-Time Employees:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Voluntary life insurance
• 401(k)
• Paid holidays
• Generous PTO policy
• Company-provided equipment
• Positions designated as remote are fully and permanently remote

About Innowave Marketing Group:

• Innowave Marketing Group provides luxury and innovative reward solutions unique to the loyalty and promotional marketing space. Our experts design effective consumer loyalty programs, engagement programs, sales & channel incentives and consumer promotions. Casino programs include loyalty points programs, VIP shopping events and retail store projects.
• We participate in E-Verify. Click here to view E-Verify and Right to Work Notices.

Inclusiveness:

• We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

APPLY NOW AT: ------------/apply/EhcBaFFyFe/Retail-Sales-Keyholder-Full-Time