Position:  Customer Service/Dispatch

Purpose: To work closely with Customers in the management of their freight to ensure shipments are moved in a safe and timely manner.

Responsibilities:

Responsible for coordinating and managing customer freight through the use of various transportation management systems (TMS).
•    Scheduling of freight to picked up and delivered
•    Providing shipping details to customers
•    Negotiating rates and delivery times as required
•    Handling customer inquiries
•    Safely dispatch freight per Company parameters
•    Tracking and tracing of customer freight. Monitor shipments as necessary
•    Provide Proof of Delivery for all shipments

Responsible to negotiate rates with carriers within the parameters of the company.  
•    Rate Negotiation
•    Approved Capacity Procurement

Responsible for accurate input in the TMS system 
•    Entering loads accurately 
•    Acquiring capacity to cover loads
•    Providing documentation to drivers and carriers as required.

Skills:
•    High quality, relational, telephone skills
•    Detail oriented 
•    Well organized
•    Creative Problem Solving

Character Traits:
•    Honest & Fair 
•    Financially Astute
•    Negotiator
•    Decisive

Requirements:
•    High School Diploma or Equivalent
•    Freight dispatching experience is a plus
•    Customer Service experience a must
•    Understanding of freight transportation is necessary
•    Proficient in online data entry.  TMS experience is a plus.
•    Ability to multitask and prioritize tasks.
•    Flexibility to work nights or weekends as needed.

Salary/Benefits:
•    $40,000 annual salary. Paid Bi-weekly
•    Annual Bonus based on Company Profitability
•    Vacation
•    Healthcare Premium Assistance if needed.