Job description

Responsibilities:

• Operate a multi-line telephone console system, alerting system, TDD system for the deaf and hearing-impaired, emergency siren warning system, texting, paging systems, copying, faxing and able to read and understand maps.
• Translate information into the appropriate codes.
• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
• To follow and adhere to all federal, state, local and agency protocols, directives and guidelines on dispatching.
• Perform emergency medical dispatch and crisis intervention services.
• Ask vital questions and provide pre-arrival instructions for emergency medical calls.
• Efficiently monitor and operate a radio console and computer equipment.
• Receive and respond to a variety of emergency and non-emergency services and complaints.
• Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services or refer callers to other agencies.
• Dispatch and coordinate the responses of public safety agencies.
• Identify appropriate number and type of equipment or apparatus and officers to dispatch.
• Enter and modify information into local, state and national computer databases.
• Monitor and respond to a variety of technical systems and alarms.
• Maintain a clean working environment including but not limited to: console work areas, monitors, chairs, floors, walls, restroom, sink, cupboards, windows and any other areas or offices within the communications division.
• To perform any other job related tasks that may be ordered or instructed by any supervisor.