Job Summary

The Front Desk is primarily responsible for creating a welcoming and seamless experience for new and existing patients. Clerical duties are included and are not limited to faxing and scanning.

General Accountabilities

• Greets patients and obtains pertinent information. Notifies staff of patient’s arrival.
• Answers phones and routes calls. Accurately takes messages when needed.
• Schedules patient appointments, answers general questions, obtains authorizations and pre-authorizations for patient care services from insurance companies. Corresponds with patients’ referring providers as needed. Establishes and maintains digital files and records of patients.
• Accurately checks patients out from their appointments and collects payment. Calculates treatment plan fees based on doctors scheduled treatment and advises patient of costs.
• Checks PMP website for patient prescription history.
• Provides assistance in the day-to-day administration of the department as instructed by the Office Manager and Administrator.

Suffolk Oral Surgery Associates, LLP reserves the right to add or change duties at any time.