THIS IS A DAY HOST JOB.  WEEKENDS AND A FEW MIDWEEK

STUDENTS LEAVING IN AUGUST, PLEASE DON'T APPLY

The Host coordinates dining room activities to assure quality service is provided to guests.

Essential Duties and Responsibilities:

• Meet and greet customers promptly, courteously, and graciously, addressing customers by name whenever possible.
• Learn the locals’ names and recognize them when they come to the restaurant.
• Escort customers to tables and provides menus.
• Arrange parties or special services for customers.
• Answer phones; manage reservations and notes in Resy!
• Maintain complete working knowledge of the menus, menu ingredients, and daily specials.
• Manage the door; maintain wait list, as appropriate; inform customers of approximate wait time and where they can wait for a table; inform customers when their table is prepared.
• Manage customer complaints and dissatisfaction in a prompt and professional manner; determine necessary adjustments; inform manager of complaint and resolution.
• Anticipate customers’ needs by constantly scanning the room.
• Respond properly in any dining room emergency or safety situation.
• Inspect menus and lists to ensure their condition and appearance.
• May perform other duties as assigned.