We are an elite Property Management company seeking to welcome an exceptional and adept professional into our team. If you possess great communication skills, present yourself well, and have a natural talent for engaging with people, we are eager to meet you!

Responsibilities:

• Ensure prompt and accurate property bookings.
• Acquire comprehensive knowledge of our entire portfolio, including upcoming properties, diverse neighborhoods, HOA regulations, beach accesses, and other notable features.
• Handle phone calls with a friendly and helpful demeanor, promptly returning any missed calls.
• Provide timely responses to inquiries.
• Assist potential guests in finding their ideal property from our extensive portfolio.
• Process payments with efficiency and precision.
• Prepare and deliver guest reservation agreements via email.
• Initiate contact with property owners when necessary.
• Manage owner reservations and maintenance blocks in Escapia, our advanced reservation software.
• Be available on-call for two days per week, even during after-hours.
• Help coordinate deliveries for vacation home setup.
• Arrange necessary appointments and communicate with vendors for HVAC, golf carts, internet services, and more.
• Communicate effectively with housekeeping staff to address issues and fulfill guest requests for additional services.
• Provide backup assistance with inspections when needed.
• Respond promptly to maintenance calls from guests, creating appropriate work orders to promptly resolve any issues.
• Maintain detailed notes and records of service calls, guest needs, and other important information.
• Ensure accurate input of property information, photos, and rates into Escapia.

Skills and Requirements:

• Excellent communication skills: A reservation specialist should possess exceptional verbal and written communication to effectively interact with customers, colleagues, and vendors.
• Strong customer service orientation: A reservation specialist should have a genuine desire to provide outstanding customer service and ensure a positive experience for guests.
• Attention to detail: Accuracy and meticulousness are crucial when handling reservations, payments, and guest information. The ability to pay close attention to details is essential.
• Organizational skills: Managing reservations, coordinating bookings, and keeping track of various tasks require strong organizational abilities to stay on top of deadlines and prioritize tasks effectively.
• Problem-solving: A reservation specialist should have the ability to think quickly and find creative solutions to resolve issues or address any challenges that may arise during the reservation process.
• Multitasking: Reservations specialists often handle multiple inquiries and tasks simultaneously. The ability to multitask efficiently and prioritize responsibilities is vital to meet customer needs promptly.
• Computer literacy: Proficiency in using reservation software such as Escapia and other relevant computer programs is necessary to manage bookings, update information, and communicate effectively.
• Time management: Efficiently managing time and resources is crucial to ensure smooth reservation processes and meet deadlines.
• Previous experience: Prior experience in a customer service or reservation-related role is preferred, demonstrating a familiarity with reservation processes, systems, and industry practices.
• Knowledge of reservation software: Familiarity with Escapia and/or Breezeway is preferred but not required.
• Excellent phone etiquette: A reservation specialist should have professional phone manners, being courteous, patient, and helpful while assisting customers.
• Availability and flexibility: Depending on the organization's needs, the ability to work on weekends, holidays, or in rotating shifts may be required to ensure round-the-clock coverage.
• Teamwork: Collaboration and effective communication with colleagues, housekeeping staff, and vendors is essential to ensure seamless reservation processes and provide excellent service to guests.
• Reliable Transportation: A valid driver License and a reliable form of transportation are crucial for arriving for your shifts on time.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• On call
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Work Location: In person