About us

Founded in 2007, Staging Design DC is a growing company specializing in residential home staging, commercial & event rentals, and design projects. We are passionate people in relentless pursuit of personal connection through design, authenticity, and diversity. We are competitive, forward-thinking, and seek to push the boundaries of our industry - but not at the expense of our friendly nature, people-first attitude, or abandoning our sacred company beginnings.

Overview

We are seeking a dedicated Customer Success Coordinator to join our team! In this position, you will play an integral role in ensuring smooth sales operations, providing administrative support, assisting with client communications, and ensuring client satisfaction. This position offers an excellent opportunity for someone who is detail-oriented, customer-focused, and eager to learn and grow in client service and relations. environment.

Responsibilities:

• Respond to inbound phone, email, and web inquiries about services in a timely and professional manner with additional information/material; ensure each inquiry is documented accurately in the CRM software
• Maintain accurate records of client interactions, issues, and resolutions in the CRM software
• Visit properties to make video recordings of current property conditions and take detailed notes of staging needs for the design team to use
• Assist the client service team with scheduling property visits and uploading videos/notes for each property to be staged
• Assist in preparing and distributing client-related documents, such as contracts and proposals
• Follow up with clients to collect any outstanding logistical information needed to execute services smoothly and answer any questions each client may have to ensure satisfaction; send clients reminders related to contracted services, as needed
• Assist with investigating and resolving client issues by collaborating with internal teams as needed to ensure swift resolution; escalate complex issues to appropriate stakeholders for assistance
• Assist with administrative tasks, including data entry, maintaining revenue records, running reports, and coordinating meetings and appointments
• Assist with the creation of presentations and/or marketing initiatives to pitch/launch new services
• Assist with the planning and execution of client and marketing events
• Assist in the development and execution of strategies to improve client satisfaction, engagement, and loyalty

Requirements:

• Extremely detail-oriented and organized
• Excellent written and verbal communication skills
• Professional, friendly, and energetic
• Willingness to learn and grow
• Experience in client service or a service industry preferred