The Assistant Tasting Room Manager position is a multi-faceted position that requires an understanding of hospitality, customer service engagement, and the upselling of our product. The Assistant Manager ensures operational excellence by performing managerial tasks, overseeing day-to-day operations, and supporting the store manager. Due to the nature of the business, this position requires availability on most weekends and some evenings and holidays.

ESSENTIAL DUTIES: (Including, but not limited to):

• Reports directly to the Retail + Tasting Room Manager
• Assists in all areas of retail operations and planning events, including acting as the Manager in their absence
• Assists in the training of new employees
• Assists with overseeing retail activities; sales, cash drawers, coupons, and other promotions
• Assists with daily bottle inventory count procedures and input of all inventory data filing
• Follows daily opening and closing procedures of financial paperwork. Secures safe
• Follows opening and closing procedures of daily retail floor operations
• Maintains a clean and organized store with attention to merchandising, displays, lighting, and signage
• Completes, when needed, weekly wine and supply orders
• Assists, when needed, with bank deposits and change orders
• Adhere to all House Policies, PLCB regulations, and CDC guidelines
• Performs other related duties as assigned

EXPECTATIONS:

• Maintain a friendly, courteous, and engaging demeanor with both customers and staff
• Attends weekly meetings pertaining to ongoing projects and events
• Provides excellent customer service
• Maintains wine knowledge of all Chaddsford wines, promotions, and events
• Maintains a professional image both physically and verbally when representing the Winery
• Ability to work a flexible schedule including some extended hours, weekends, and holidays
• Always maintains the appearance of the retail floor and customer areas; indoors and outdoors

EDUCATION AND EXPERIENCE:

• Must be at least 21 years old to serve alcoholic beverages
• Customer Service experience is required
• Must be a passionate and creative self-starter as well as a strong team player
• Must be highly motivated, hardworking, and extremely organized with excellent multi-tasking abilities
• Must have excellent time management skills and the ability to prioritize a large volume of tasks
• Must be able to clearly communicate with management, staff, vendors, and customers
• Must be able to remain calm in the high-pressure, high-volume situations
• Must have excellent problem-solving skills and be able to resolve issues that may arise
• Must have adequate computer skills with extensive proficiency in Microsoft 365 on Apple computers
• Possess excellent verbal and written communication skills
• Experience in hospitality, retail, sales, food & beverage, or events is preferred but not required

PHYSICAL REQUIREMENTS:

• Ability to lift and carry 40lbs
• Must be willing to work outdoors in all weather conditions
• Ability to stand and work at a desk, countertop, or bar for long periods
• Ability to walk, stand, and work on concrete, wood floors, stone, gravel, or grass
• Ability to move around the entire property throughout the day

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Job Type: Full-time, 36-40 hrs per week

Business hours: Mon-Thu: 12-5pm, Fri: 12-9pm, Sat: 12-7pm, Sun: 12-6pm.
Shifts are 5-10 hour shifts based on business needs.

Education: High school or equivalent (Required)

Experience: Supervisor, Assistant Manager, or Manager: 1 year (Preferred)

Ability to reliably commute to Chadds Ford, PA 19317 (Required)

Pay: From $18.00 per hour plus gratuity

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance