What We Do:

We are a well known fabrication company who excels in the production of Gaskets, Custom Coolers, Freezer Boxes and replacement doors. We also sell different kinds of hardware, curtains and other accessories.

Job Description:

• Take incoming calls, schedule and coordinate all sales calls as calls are received
• Manage and organize customer service calls and emails, create dispatch tickets for all sales calls and dispatch service technicians
• Debrief service technicians after completion of each call and respond to all messages left overnight
• Follow up with the production department to make sure products are delivered to customers according to the dateline
• Meet your weekly sales target
• Create estimate for customers and make sure to have them to the customer within 24hours from the of request after been approved by the manager. Follow up call the next day by noon if no reply
• Work closely with the general managers and service technicians to provide administrative tracking support using the production/service tracking.

Required Skills:

• Ability to build customer relationships
• Ability to meet deadlines
• Proper communication with our company and customers regarding problems and questions.

Salary Requirements:

• Salary : $16.00 - $18.00 per hour
• Experience: customer service, a year preferred
• Schedule: 8hours shift Monday-Friday