Synergy Primary Care is an Internal Medicine primary care clinic. We are seeking an experienced, friendly, self-motivated, respectful, and reliable front desk assistant! This position is going to be in a solo private practice setting in Irvine. Bilingual (Cantonese, Mandarin Chinese preferred). We are looking forward to your application.

Responsibilities.

• Accurately verify eligibility of health insurance plans. Notify and explain to patients payments due. Collect payments (decide on copay vs coinsurance vs deductible vs cash pay).
• Take phone calls: scheduling visits, fulfilling medical record requests, follow up remainder, address patient's need, call insurance company for inquiry, return missed calls, answering billing questions etc.
• Greet patients courteously, checking in patients, uploading documents (proof of insurance, ID, intake forms etc).
• Be familiar with HMO vs PPO vs Medicare vs Medi-Cal vs EPO vs IPAs
• Keeping daily schedule organized, keeping patients current status up to date for the day.
• Identify the accuracy of patients' schedule for the whole week.
• Organizing and maintaining patient records in a HIPAA-compliant manner
• Retrieving and converting format of patient records, uploading to EMR.
• Maintain sanitary condition of the office daily
• Checking faxes daily. Sort out faxes, upload or respond to faxes. Notify colleagues for appropriate follow up.
• Responding to text messages, emails.
• Administrative works
• Filling out forms on behave of providers
• Performing partial billing duties (updating patient's financial account, checking response from insurance claims, identifying erroneous claim results etc)
• Other relevant miscellaneous responsibilities

Qualifications

• Excellent customer service skills, flexible
• Must be friendly, organized, courteous and respectful, punctual, diligent, compassionate, adherence to HIPAA
• High school diploma or above (required)
• EMR experience (preferred)
• Knowledge of ICD-10 codes (preferred)
• Medical Assistant experience (preferred)
• Able to write, read, speak English fluently (required)
• Able to write, read, speak Mandarin/Cantonese (preferred)