This position is more suited for newly graduated individuals. Annual Salary $65,000.

We will only consider individuals with Mechanical, Electrical degrees, or Industrial Engineering degrees for this position since the position does not have any relationship to software engineering.

Our team will work with you to learn our products and coach you into understanding the how to's of your job as a tech support.

SUMMARY

Under direct supervision, performs a variety of routine support activities in the technical support function.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• As a technical liaison, is responsible for providing troubleshooting and repair technical support to company field engineers, technicians, and customers.
• Assesses and responds to situations where standard procedures have failed in isolating or fixing problem equipment or software.
• May report design, reliability, and maintenance problems to engineering.
• This entry-level position requires knowledge of company product lines and troubleshooting methods.
• May assist Sales Manager and dealers in price quotes, technical questions and product demonstrations.
• Coordinates with Sales, Material Control, and Q.C. on customer queries.
• Collects background data (cost, order history, etc.) to assist in large order negotiations.
• Maintains competitive literature and pricing files for ready reference. Writes application notes.
• Familiarity with PLC’s programming desirable but not required.
• Travel up to 10% of time.
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

This is an entry-level position, which requires knowledge of company product line and troubleshooting methods. Requires a 4-year technical degree,