**About Us:**

At Brown Insurance Group, we believe in fostering talent and providing our team members with opportunities for growth and advancement. As a leading insurance agency serving clients in Northwest Indiana, we are dedicated to delivering exceptional service and building lasting relationships. We are currently seeking a motivated and customer-focused individual to join our team as a Client Service Coordinator.

**Job Description:**

As a Client Service Coordinator at Brown Insurance Group, you will play a pivotal role in providing outstanding service to our clients while also having the opportunity to grow and develop your career. Your responsibilities will include:

- Responding to client inquiries via phone, email, and in person, and providing accurate and timely information regarding insurance policies, coverage, and claims.

- Assisting clients with policy changes, updates, and endorsements, and guiding them through the claims process with empathy and professionalism.

- Maintaining detailed records of client interactions and transactions and collaborating with other team members to ensure seamless service delivery.

- Participating in ongoing training and professional development opportunities to enhance your skills and knowledge of the insurance industry.

- Engaging in mentorship opportunities with experienced team members to gain insights and guidance for career growth and advancement within the company.

**Qualifications:**

- Previous experience in customer service, preferably in the insurance or financial services industry.

- Excellent communication skills, both verbal and written, with a genuine desire to help and serve others.

- Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.

- Ability to obtain state insurance Property & Casualty License withing six months of employment.

- Proficiency in computer systems and software, including Microsoft Office suite.

- A positive attitude and eagerness to learn and grow within the role and the company.

- Required education - High school diploma

**Benefits:**

- Competitive salary with opportunities for performance-based bonuses and incentives.

- Health, dental, and vision insurance coverage.

- Retirement savings plan with employer match.

- Paid time off and holidays.

- Opportunities for professional development and advancement within the company, including mentorship programs and career growth pathways.

**How to Apply:**

If you are passionate about providing exceptional service to clients and are looking for a company that values your growth and development, we want to hear from you! Please submit your resume and a cover letter outlining your qualifications and career aspirations.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Life insurance
• Paid training
• Professional development assistance

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person