Title: Customer Experience Specialist

Company: Solex, LLC

Location: Orem, UT

Job Type: Full-time, in office

Job Description:

We are seeking a skilled Bilingual Customer Support Specialist to join our team. The ideal candidate will have a passion for delivering exceptional customer support and possess excellent communication skills including communication in the Spanish language. They will be a team player and collaborate well with peers and other departments. The Customer Experience Specialist will be responsible for managing customer interactions and providing support to ensure our customers have a positive experience with our products and services.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Manage customer accounts and ensure accurate information is updated and documented.
• Collaborate with cross-functional teams to resolve customer issues.
• Provide product and service information to customers.
• Identify opportunities to improve customer experience and make recommendations to management.
• Ability to explain compensation plan and troubleshoot technical issues with products.
• Maintain a high level of customer satisfaction through proactive engagement.

Minimum Requirements:

• Minimum 3 years of experience in Customer service or customer experience role. (preferably MLM experience)
• Proficient in the Spanish language.
• Strong communication skills and ability to handle difficult customer interactions.
• Proficient in Microsoft Office and customer service software.
• Ability to work in a fast-paced environment and multitask effectively.
• Passionate about delivering exceptional customer experiences.

If you are a motivated and customer-focused individual who thrives in a collaborative team environment, we encourage you to apply for this exciting opportunity.

To apply, please submit your resume and cover letter highlighting your relevant experience and why you are the ideal candidate for this position. We look forward to hearing from you.

Job Types: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Paid time off

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 3 years (Required)

Ability to Relocate:

• Orem, UT 84097: Relocate before starting work (Required)

Work Location: In person

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