HEALTHCARE CUSTOMER SUPPORT REPRESENTATIVE

*Contract to hire*

Onsite - potential for hybrid schedule with proven success track record

Benefits of this Role:

• Formal paid training program with hands-on experience
• Opportunities for advancement and promotion
• First shift schedule with opportunity to WFH after successful training and integration
• Brand new/beautiful building – everything updated, new equipment, cafeteria in facility, ideal place to work.
• Once permanent, competitive benefits offered: paid vacation and personal time, 401k plan, healthcare coverage, life insurance.

Core Experience:

• 6+ months of Call Center experience
• Healthcare and Medical Terminology experience
• Strong computer proficiency and attendance record
• HS Diploma or GED

A Day in the Role:

• Handling phone calls in a blended (inbound and outbound) call center environment with healthcare entity customers to assist on self-pay balances, secure payments, update insurance information, explain charges, and handle disputes.
• Conduct reminder call campaigns collecting open healthcare balances
• Responsible for understanding client operations, such as, patient payment options, offering and reviewing eligibility, providing instructions and locations for mail in or on site payments, etc.

Work Environment:

• Onsite
• Business Service center
• Shift: Monday - Friday 8:00AM-5:00PM(EST)
  • 1/2 hour lunch and breaks throughout the day