As a Customer Service Representative, you will be a vital contributor to a team dedicated to making a difference in people’s lives. They know all about our products, and use that knowledge to work enthusiastically and compassionately with customers day-in and day-out while playing an important part in the success of the agency, agents, the company, and most importantly our members.

Responsibilities:

• Interact directly with our customers by providing product and service information.
• Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.
• Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
• Coordinate problem resolution with appropriate departments.
• Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.
• Works with guidance to organize, prioritize, and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

 Requirements for Success:

• High School diploma or GED equivalent.
• Ability to obtain Property and Casualty insurance license within first 2 years.
• Insurance and/or claims background is helpful.
• Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
• Requires an understanding of numerical concepts to perform mathematical transactions.
• Strong attention to detail and accuracy.  

IFBI Perks:

• An organization that values work/life balance
• Paid Vacation/Sick Leave
• 401K w/ Match
• Full Time with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and Incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment
• Paid volunteer hours