OsteoStrong – The Ultimate Biohack

Job Title: Health Coach and Member Services

Are you a health minded and positive mindset person? Do you want to work somewhere you can change people’s lives and make a difference? Working at OsteoStrong gives you an opportunity to make a tremendous, positive impact on the lives of those in our community. As a session coach you will work with members to ensure their sessions are effective and safe.

What is OsteoStrong?

OsteoStrong is an integrative wellness center that focuses on bones, joints, muscles and immunity. Our proprietary technology increases bone and muscle density and reduces joint & back pain through our quick, once-a-week program that works for people of all ages and impacts the entire body. We strive to heal and positively impact the lifestyle of all our members, enabling them to work hard and play harder in as little as 15 minutes once per week.

At OsteoStrong we help people live a better quality of life using our revolutionary and patented equipment along side a number of proven healing modalities. Our cutting-edge modalities focus on boosting immunity and overall vitality and well-being:

OsteoStrong Spectrum Equiptment Proprietary and groundbreaking technology that strengthens bones, joints and muscles. Increases bone density, reduces joint & back pain.

Biocharger The Biocharger helps optimize and improve health, wellness, and athletic performance while boosting immunity. The Biocharger uses Light, Voltage, PEMF, Frequencies and Harmonics to replicate, optimize, and amplify nature’s energies.

Red Light/IR Therapy: Shown to produce a wide range of natural health benefits, like inflammation reduction, pain relief, fitness gains, muscle recovery, improved sleep, wound healing, improved matabolism and strengthening your immune system.

PEMF PEMF helps increase, encourage and enhance microcirculation, healthy cell growth, restoring damaged tissues and benefitting the immune system.

NormaTec Compression Therapy: NormaTec compression has been proven effective in reducing stress hormones, speeding recovery and improving circulation, which in turn helps boost the immune system.

WATCH THIS VIDEO TO LEARN MORE:

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Session Coach and Member Services: Duties and Responsibilities

• Guide members through orientation appointments according to OsteoStrong’s standards.
• Guide members through our unique process to improve bone density, with a primary focus on safety.
• Become a subject matter expert on bone density and it’s vital roll as your body’s 2nd largest organ.
• Work with members to establish their Baseline Markers (personal metrics) so they can measure their progress.
• Welcome, engage, educate, and retain clients by providing excellent customer service.
• Promote OsteoStrong and assist with selling new memberships through an established sales process.
• Assist with scheduling of member appointments.
• Provide feedback to the owner and manager on ways to better serve our members.
• Support a positive culture. Lead with kindness and have fun.

Minor Duties and Responsibilities

• Greet and welcome members.
• Answer phones, check-in and schedule members for their next appointment.
• Handle member emails and draft correspondence.
• Open and close center per the established guidelines.
• Promotes OsteoStrong and encourages new clients.
• Guide members through orientation appointments according to OsteoStrong’s standards.

Qualifications for the Job:

Education: High school diploma is required, continuing education preferred. Preference will be given to candidates with a background in health, fitness, training or coaching.

Experience: At least 2 years of retail, sales, or customer service experience highly preferred.

Resume: Applications without a resume will not be accepted.

Key Competencies and Required Skills:

· Excellent verbal and written communication skills

· Ability to study, learn and verbalize information about OsteoStrong and our modalities and offerings.

· Proficient in Microsoft Office Suite or related software.

· Organized with attention to detail.

· Works well under pressure and deadline; the ability to multitask

· Excellent customer service skills.

· Ability to maintain Baseline Markers.

· Thorough understanding of company policies and practices.

Physical Requirements:

· Ability to be on your feet helping customers throughout the day.

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift 25 pounds at a time.

About Our Culture

At OsteoStrong, we’re driven by a shared commitment to values—the kind that spark transformation and make us all be better versions of ourselves.

Honesty: We communicate openly about what we can all do to serve fully. We embrace transparent discussions and constructive feedback that compel us to think bigger and be better.

Service: We serve one another and our members better than anyone else ever would. We work together to find new ways to serve.

Kindness: Whether in business or in our personal lives, we will always encounter situations that challenge and frustrate us. In these moments, we choose to seek out solutions and work together in kindness. Only when acting from a place of kindness can we truly share our passion for bringing OsteoStrong to the world.

Commitment: We continually seek out learning and educational opportunities as we grow as leaders in our industry. When we don’t know an answer, we consult experts and peer-reviewed research. We’re dedicated to sharing what we learn with the entire OsteoStrong family, including our members.

Integrity: We always do what we say we will do. We communicate clearly when we can’t and make things right whenever we can.

Communication: As we expand throughout the world, communications with one another and from the corporate team is more critical than ever. We strive to bring ideas, concerns and requests directly to the individuals who can listen, help and respond—always avoiding gossip, which can hurt our family and the brand.

Teamwork: One of the most rewarding aspects about being a part of a franchise family is working with all the amazing owners, managers and dedicated members of the corporate team. We know that each new center, and each milestone achieved, is a win for all of us. We tap into our collective brainpower to grow and incubate marketing concepts, customer service standards, ideas for new products or services, and operational improvements—always with the knowledge that we’re stronger together.

Fun: Life and work are more rewarding when we seek joy in every moment. We have fun with our work, with our members and with each other whenever possible.

Gratitude: When we trade our expectations for appreciation, our lives transform. We find something to appreciate in every situation and cultivate a gratitude mindset.