CUSTOMER SERVICE ASSISTANT FOR A SMALL CANDY BUSINESS

Mon – Fri – 5-1/2 hours each day

Schuster Products, a small candy company in Hales Corners, is looking for an administrative assistant. We design, create, and develop unique and playful sour kids candy products under the brand Face Twisters® for sale in the wholesale and retail industries. Due to recent growth we are looking for an administrative assistant to help the position which processes orders. Some duties might include filing, tracking deliveries, and logging orders into a spreadsheet. The position would also include duties such as completing customer forms in Excel, updating and creating Power Point presentations, work with our broker network regarding their needs and packing samples boxes of Face Twisters candy (not to exceed 60 lbs). Since we are a small company we are looking for someone who can also wear many hats and who has a “can do” attitude who is positive, organized and detail oriented, a good communicator, problem solver, team player and who has knowledge of Outlook, Word, Excel, Power Point and Teams. Knowledge of Quick Books is helpful.

SKILL SET

· Organized and detail oriented.

· Empathetic and polite

· Problem solver

· Good communication

· Positive attitude

· Good working knowledge of Outlook, Word, Excel, and Power Point

· Be willing to roll up your sleeves and do the task at hand.

· Knowledge of Quick Books helpful

· Create reports.

DUTIES

· Track order deliveries

· Complete forms in Excel

· Processing orders

· Freight tracking

· Resolving customers’ issues

· Work with brokers regarding trade show needs

· Pack sample boxes – weight to not exceed 60 lbs.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.