The Volunteer Specialist is responsible for recruiting, training, and facilitating volunteer activities to support the daily operations at Chapman Partnership. The Volunteer Specialist will oversee the volunteer program and volunteer scheduling for Chapman Partnership at the direction of the Manager, Community Relations. This role will coordinate, facilitate and increase meal service groups. The Volunteer Specialist will enforce the volunteer handbook and train volunteers on all policies and procedures. This role will coordinate and assist with the annual volunteer appreciation event. This position will report to the Community Relations Manager and perform other developmental and administration duties as assigned. This position will mainly report to the Miami/North Center, however, this position may be required to report to the Homestead/South Center as needed.

DUTIES AND RESPONSIBILITIES:

• Recruitment and Onboarding: Identify volunteer needs and develop recruitment strategies. Screen potential volunteers. Conduct volunteer orientations and ensure volunteers understand Chapman Partnership’s policies, procedures and best practices.
• Scheduling and Coordination: Create volunteer schedules that align with shelter needs. Communicate regularly with volunteers to confirm shifts and availability. Oversee volunteer tasks, ensuring they are performed efficiently. Ensure coordination of on-site volunteer activities.
• Training and Development: Onboard volunteers by conducting monthly orientations, screenings and trainings. Foster a positive and supportive volunteer environment.
• Supervision and Support: Offer guidance and support to volunteers as needed. Address any volunteer concerns or conflicts. Provide an excellent volunteer experience.
• Reporting: Maintain volunteer database to pull volunteer metrics such as performance and impact. Establish monthly reports.
• Recognition: Assist in coordination and oversight of Volunteer Appreciation Month activities to recognize volunteers. Assist in the creation of gratitude cards, collages, etc.
• Community Engagement: Build relationships with community groups, schools and organizations to expand the volunteer base. Represent Chapman Partnership at community events and meetings. Lead monthly tours at Chapman Partnership facilities.
• Evaluation and Improvement: Assess the effectiveness of the volunteer program and make recommendations for improvements. Collaborate with Chapman Partnership management to align volunteer efforts with Chapman Partnership goals. Grow meal service program sponsorships.

QUALIFICATIONS:

• One (1) year experience in fast-paced office environment managing volunteers, and one (1) year experience managing in-kind donations and gifts programs
• Bachelor’s degree in related field; or equivalent experience.