Chapman Partnership’s case management services will be guided by ethical principles respecting autonomy, dignity, privacy and the rights of the individuals we serve. Case managers provide case management services to clients and families, to meet their social and emotional needs as they impinge on their medical, social, psychological, economic, and spiritual condition, and the safe transition from one environment to another. 

 DUTIES AND RESPONSIBILITIES: 

• Commitment to the mission, vision, values and guiding principles of Chapman Partnership in empowering our clients to overcome homelessness, and achieve and maintain long-term self-sufficiency. 
• Create an environment where clients can feel welcomed, comfortable and supported. 
• Assess clients and/or families for appropriate services and formalize individual service and goal plans. 
• Participate in case conferences regarding resident’s status, needs, outplacement, and discharge plan. 
• Provide services to restore clients to optimal social environment, utilizing community agencies and resources in helping clients stabilize and regain independence. 
• Provide outplacement and follow up services with resident. 
• Prepare and keep current a case record on each resident in Homeless Management Information System (HMIS). 
• Prepare statistical reports and complete a variety of reports for distribution. 
• Manage customer satisfaction surveys, and prepare and analyze productivity and performance reports. 
• Assist with transportation needs for clients. Inspect vehicles for proper working conditions and report maintenance needs, as necessary. 
• Performs other assignments or tasks as deemed necessary. 

QUALIFICATIONS: 

• Fluent is English and Spanish
• Bachelor’s degree in social services, human services or related field; or equivalent experience. 
• Minimum of one (1) year practical experience working in social services, human services and/or with the homeless population. Two (2) years’, practical experience may substitute for the education requirement. 
• Valid driver license (State of Florida), adequate level of car insurance as required by law and clean driving record.