System Support / Monitoring:

• Develop an understanding of batch processes and documentation.
• Monitors the creation and sending of various files to and from the customers, and notifies the operations and development teams as issues arise.
• Monitor tools/screens to job status
• Maintain appropriate job logs and monitor other processes as needed.
• Report on the progress and resolution, of related issues, to operations, development team, and the agencies.

Helpdesk:

• Receiving calls or emails from with IT team regarding application or system issues.  Investigate, track and report on issues.
•  Communicate status with callers from the various It teams.

Other Duties:

• Assist in identifying system and or account issues in Vector; IVR; Website and other related applications.
•   Assist in system or user acceptance testing, as needed.

 Requirements

• Computer related bachelor’s degree preferred or equivalent work experience.
•  Knowledge of healthcare claim system, Helpdesk preferred.
•  May require occasional extra hours or off-hours work.