COACHING EXPERIENCE MANAGER (PART-TIME, HYBRID)

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Are you interested in developing content, optimizing processes, and supporting a group of smart, dynamic, professional coaches at a mission-driven and client-focused services team? We are a career and talent development company helping individuals and organizations bring clarity and focus to perform their best at work.

Crosworks is looking for a part-time Coaching Experience Manager working 20-25 hours per week with the possibility of additional hours as our organization continues to grow. This flexible, hybrid position supports the Crosworks coaching team, handling various duties from preparing for workshops and events, running reports, customer follow-up and support, and other duties to optimize the coaching experience, as necessary. 

Working in a dynamic office requires everyone to be self-motivated, driven, and willing to step in to ensure the office runs smoothly and we deliver an exceptional client experience.

As Coaching Experience Manager, reliability, consistency, and responsiveness are critical.  Exceptional organization and communication are key. We are seeking someone who is service-oriented, adaptable and believes details matter.  A demonstrated ability to maintain confidentiality and use good judgment is of the utmost importance for this role.

RESPONSIBILITIES

As the Coaching Experience Manager, you will be responsible for supporting all aspects of the coaching process at Crosworks, including but not limited to:

Optimize Coaching Systems and Support:

• Thoroughly understand, troubleshoot, and optimize coaching processes from client scheduling and kickoff to follow-up, invoicing, and more
• Create and maintain a service pipeline in our CRM system
• Support coaches with technical challenges
• Assist in onboarding (and offboarding) coaches
• Support coaches with various projects and client communication, as needed

Develop and Maintain Coaching Resources:

• Research, update, organize, and maintain all coaching resources including training materials
• Work with the coaches to ensure documents are in the client folders, both before meetings, and at the end of the program

Prepare for Coaching Clients:

• Prepare accurate and timely report portfolios for corporate and individual clients
• Manage workshop event logistics
• Discuss Crosworks service offerings clearly and confidently

Reporting:

• Run regular key performance metrics on our service pipeline
• Provide invoicing and service pipeline reports for invoicing

Other ad hoc responsibilities as assigned

QUALIFICATIONS

• High School diploma required
• College education in the areas of HR, Organizational Development, or Business Administration preferred
• Exceptional verbal and written communication
• Excellent organizational, time management, and customer service skills
• Proficient in Microsoft, Google, and other common systems
• Ability to learn and work with CRM systems

Qualified candidates must be completion-oriented with a high attention to detail, and demonstrate independence and good judgment. Curiosity and a willingness to investigate problems and offer solutions are key.  Candidates must provide an impermeable ability to keep information in confidence as well as demonstrate a professional and friendly persona in tandem.

OTHER IMPORTANT DETAILS

Salary: $20-$25 an hour

Hours: Flexible but typically 4-5 days/week, about 5-6 hours/day

Location: Worthington, OH