About ZiZZO Bikes (www.zizzo.bike):
ZiZZO -- "Sizzling Fun: Mini Rides Big." ZiZZO folding bikes are quality built at competitive prices aimed for the mass market. After unfolding and riding ZiZZO, the most popular response is "This bike is fun." Follow right after is "it rides like a big bike." No wonder we are the fastest growing bike company in the country.

SUMMARY:
We are seeking an energetic Customer Service Specialist with bicycle mechanical experience/passion. You will be responsible to answer technical questions relating to the product for pre-sales and to provide after sales support with customers that might have issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond thoroughly and promptly to all customer technical inquiries
• Record details of inquiries, as well as actions taken using software
• Help with bike refurbishing and/or new product development
• Strive for positive relationship building with customers at every stage
• Learn ZiZZO products and software tools needed to do your job

QUALIFICATIONS:

• Worked as a bike mechanic with technical knowledge
• Excellent verbal and written communications skills
• Self-motivated and comfortable in a dynamic/growing environment
• Must be customer focused, possess strong time management skills.
• Confident with MS Office products (Outlook, Excel, Word) and similar program