Customer Service Representative
The D.D. Reckner Co.
Westerville, OH, USA
30+ days ago
Full-time
Apply Now

The D.D. Reckner Co. (est. 1965), a 3rd-generation, family-owned food brokerage serving the Midwest, is looking for a self-motivated, driven person to join the team in our corporate headquarters in Westerville. We are a sales agency with offices covering Ohio, Michigan, Indiana, Kentucky, WV, and Western PA. We represent 40+ manufacturers such as Daisy Brand and Impossible to foodservice customers. Our products are marketed to restaurants, hotels, nursing homes, caterers, hospitals, colleges and universities, schools K-12 and more.

Job Description: M-F 8:00-5:00 with an hour for lunch.

As a broker CSR, you will work with our sales team and also as a middle-man between customers and manufacturers. As such responsibilities include:

  • Data entry
  • Order entry - receiving orders from customers and placing with manufacturers
  • Resolving customer issues and complaints
  • Managing multi-line phone system
  • Supporting sales staff
  • Light office cleaning/straightening up, filing, etc.

We're looking for:

  • Customer Service experience
  • Effective written and oral communication skills required
  • Graphic design/marketing/social media skill a plus
  • A friendly, outgoing, and pleasantly persistent personality
  • A detail-oriented problem solver
  • Strong typing skills - including 10-key
  • Basic computer background, including Microsoft Office experience
  • Effective time management skills are critical
  • A self-starter that is motivated, capable of taking direction, and understands that the job demands a keen sense of urgency

We offer:

  • Competitive wages
  • 150-day probationary period
  • On-the-job training
  • Open-door policy
  • Friendly atmosphere
  • Paid vacation time
  • 8 paid holidays annually
  • 5 additional PTO days
  • Company-sponsored medical insurance
  • Dental insurance
  • Vision insurance
  • Work-from-home compatibility on limited as-needed basis

Never a dull moment in the food industry!

Please respond through Indeed with a resume, cover letter, and wage requirements. We look forward to hearing from you.

Job Type: Full-time

Salary: $35,000.00 - $50,000.00 per year

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • No nights

Weekly Day range:

  • Monday to Friday
  • No weekends

Work setting:

  • In-person
  • Office

Work Location: In person