Job description

We are a veteran owned, veteran operated managed service provider located in Gainesville, FL.

We are looking for a IT Support Technician who will be responsible for the implementation and support client system environments as well as our own. This is an entry level position and we will train the successful candidate. The individual in this role should possess an ability and willingness to learn.

Support will be provided on-site, remotely, over the phone, over chat or via email. The individuals will be working closely with the Support Manager and client site manager, peers and users, ensuring needs and expectations of clients are met and/or exceeded.

Responsibilities and Duties

Key Responsibilities:

* Work with clients and other staff to evaluate and solve technical problems.

* Administration of client user accounts, permission sets, and network resources

* Perform maintenance on network gear, and conducts repairs/upgrades.

* Performs routine audits of all network, server, and end user technical equipment.

* Installs, implements, maintains and monitors all computerized applications, servers, hardware and software including MS Office applications, server operating systems, domain environment, Active Directory Services and Group Policy configurations.

* Provides support for multiple systems environments required for proper change management compliance.

* Performs software and/or network administration; including configuration, updates, patches, and hotfixes and license renewals as needed using ITSM integrated patch management.

* Executes actions necessary to achieve and maintain optimum systems configuration and compliance.

* Propose design, implement configurations, and maintains systems security via appropriate data and configuration standards.

* Engages in the configuration, installation, repair and maintenance of, but not limited to, local area network hardware, software, and services such as PCs, system software, software applications, printers, routers, servers, switches, VPN, VOIP phone systems and firewalls.

* Acts as a systems subject matter expert and liaison to business users and technology partners.

* Serves as an escalation point for Support Technicians to resolve outstanding issues within client environments.

* Updates documentation to meet compliance requirements as necessary.

* Provides on-call help desk support through a rotation schedule.

* Excellent knowledge of systems and all components including network management, User Management, Active Directory, etc.

Qualifications and Skills

* Strong communication (verbal and written), interpersonal, organizational, and presentation skills.

* Experience with the installation and maintenance of systems

* Critical thinking and problem solving skills

* Ability to stay focused in a fast-paced environment.

* Self-motivation and goal orientation; must be resourceful and able to take initiative in a dynamic environment.

* Able to demonstrate strong professional customer service skills and focus.

* Infrequent travel may be necessary.

* CompTIA A+

* 1 Year Helpdesk or technician experience

Ideal Experience (Not Required):

Windows Server and Workstation

Active Directory

Group Policy

VMWare/Hyper-V

Linux

Office 365

SharePoint

Exposure to iOS, Android, OSX

Job Type: Full-time

Salary: $14.00 - $18.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Gainesville, FL: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

License/Certification:

• CompTIA A+ (Preferred)